Standard commercial terms, fleet hire conditions, billing procedures, and service level agreements for all reservations.
Last Updated Date: September 28, 2026•Operating Since 1987
01
1. Acceptance of Terms & Conditions
These Terms of Service constitute a legally binding agreement between you (“Client”, “Passenger”, or “Corporate Organization”) and Mahobat Tours & Travels (ISO 9001:2015 Certified, GSTIN: 24AERPP2957G 2Z2, based at Alkapuri, Vadodara, Gujarat).
By requesting, reserving, or utilizing any of our vehicles-whether through our digital portal (mahobattravels.in), official WhatsApp communication (+91 98250 58078), email, or telephonic hotline-you confirm that you have read, understood, and agreed to adhere to these terms.
02
2. Scope of Chauffeur & Fleet Services
Mahobat Tours & Travels delivers professional chauffeured fleet mobility solutions across Gujarat, Maharashtra, Rajasthan, and nationwide corridors. Our service categories comprise:
Point-to-Point Airport Corridors: Vadodara Airport (BDQ), Ahmedabad Sardar Vallabhbhai Patel International Airport (AMD), Mumbai International (BOM), and Surat Airport (STV).
Outstation Intercity & Tourism: Statue of Unity (Ekta Nagar), Kevadia, Pavagadh, Somnath, Dwarka, Udaipur, and western industrial hubs.
Corporate Retainer Mobility: Dedicated monthly vehicles with uniformed chauffeurs, replacement guarantees, and consolidated corporate invoicing.
Executive Luxury Fleet: Premium sedans, luxury SUVs (Toyota Fortuner, Innova Hycross/Crysta), Force Urbania, and luxury tourist coaches (up to 56 seats).
03
3. Booking & WhatsApp Confirmations
A booking is deemed confirmed only when our central operations desk issues a digital booking confirmation or trip sheet via WhatsApp or official email containing:
Confirmed Dispatch Details Include:
Assigned vehicle model and commercial registration number (e.g. GJ-06-XX-XXXX).
Designated chauffeur name, direct mobile number, and uniform badge verification.
Agreed reporting address, flight/train details, and estimated base tariff.
Driver and vehicle assignments are typically communicated 2 to 3 hours prior to scheduled departure (or the preceding evening for early-morning pickups).
04
4. Tariffs, GST Compliance & Additional Charges
All billing calculations are governed by transparent commercial standards:
Outstation Kilometre Calculation:Calculated garage-to-garage from our Alkapuri central depot, subject to a standard minimum distance package (typically 250 km or 300 km per calendar day depending on contract).
Toll, Parking & State Taxes:Fastag toll plazas, airport/railway parking tickets, and inter-state commercial border road taxes are payable directly by the client or billed strictly at actuals with receipts.
Driver Night Allowance:Applicable when chauffeur operations extend beyond 22:00 hrs or commence before 06:00 hrs, as specified in your quotation.
Goods & Services Tax (GST):All invoices carry statutory GST as per Government of India transport classifications (GSTIN: 24AERPP2957G 2Z2). Corporate clients must provide GSTIN at time of reservation.
In the rare event of mechanical failure, flat tyre, or unforeseen traffic immobilisation within Vadodara Municipal Corporation (VMC) boundaries, Mahobat Tours & Travels guarantees dispatch of an equivalent or upgraded replacement vehicle within 45 minutes of notification.
For outstation trips, our 24/7 central desk mobilizes associate support from our audited 50+ city network across Gujarat and Maharashtra to minimize client travel interruption.
06
6. Cancellation, Modifications & Refund Policy
We understand that corporate schedules and travel plans change. Our cancellation rules are structured as follows:
Local Vadodara & Airport Trips: Free cancellation up to 4 hours before designated reporting time. Cancellations requested after vehicle departure from garage incur a nominal base reporting charge.
Outstation Journeys: Free cancellation up to 12 hours before departure. Cancellations under 6 hours incur one standard day driver allowance.
Buses, Urbania & Wedding Fleets: Advance token deposits are non-refundable within 48 hours of service commencement due to blocked vehicle allocation.
Refund Processing: Approved refunds for advance digital payments are processed within 3 to 5 banking days back to original bank or UPI account.
07
7. Passenger Conduct & Safety Regulations
In accordance with Gujarat Motor Vehicle directives and corporate safety guidelines:
Strictly Prohibited Cargo
Hazardous substances, inflammable chemicals, contraband, or illegal alcohol transport under Gujarat Prohibition Act.
Smoke-Free Clean Cabin
All fleet vehicles are strictly 100% non-smoking. Chauffeurs are instructed to uphold vehicle sanitation at all times.
08
8. Luggage, Personal Belongings & Valuables
Passengers are requested to verify that all personal belongings (handbags, laptops, mobile phones, jewellery) are retrieved upon disembarking. While our drivers are screened and follow strict lost-and-found return procedures to our Alkapuri headquarters, Mahobat Tours & Travels assumes no legal liability for items left unattended or misplaced inside vehicles.
09
9. Force Majeure & Limitation of Liability
Mahobat Tours & Travels shall not be held liable for travel delays or missed connecting flights caused by events beyond reasonable human control, including severe monsoons, state highway landslides, expressway road accidents, civil demonstrations, VIP route closures, or sudden statutory transit directives. In such scenarios, our 24/7 dispatch desk assists with optimal alternate routing without penalty.
10
10. Governing Law & Judicial Jurisdiction
These Terms of Service and any contract for transportation services shall be governed and interpreted in accordance with the laws of the Republic of India. In the event of any irreconcilable dispute, difference, or claim arising out of commercial arrangements with Mahobat Tours & Travels, the competent courts situated in Vadodara, Gujarat, India shall possess exclusive jurisdiction.
